Writing
The hidden engineering behind a £1 test booking
Connection Clinic · What a £1 test booking revealed about booking holds, Outlook, Stripe refunds, idempotency and database migrations.
Adding Outlook to a booking system without making Outlook the booking system
Connection Clinic · How Connection Clinic uses Outlook to inform availability while keeping bookings authoritative inside its own platform.
Why we built our own booking platform
Connection Clinic · How a limitation in third-party software led Connection Clinic to build its own therapist booking platform.
Doing more with less
Type, spacing, simple shapes - and strong contrast between a small number of colours.
The problem with “finished” websites
Websites are less like finished brochures and more like maintained environments.
Why websites decay over time
Websites rarely collapse all at once. More often, they drift through accumulation.
Why small operational issues compound
Tiny website problems rarely feel urgent, but operational clarity disappears by degrees.
Become a multi-instrumentalist. It’s easier than you think
Music · Why musical fluency makes becoming a multi-instrumentalist more attainable than it first appears.
The awesome power of transcribing music - Whatever your level
Music · How transcribing music improves your ear, understanding, fluency and confidence as a musician.
Fast track your musical fluency
Music · Practical ways to build musical fluency through focused improvisation, composition, memory and short practice.
SAML SSO for Neat Pulse
Knowledge · Neat · Private · An overview of SAML single sign-on for Neat Pulse.
Visibility Framework
A four-part framework for understanding how businesses become easier to find, understand, trust and recommend.
Systems & Security
A framework for understanding, assessing and improving the systems behind digital products.